Turn WhatsApp chats
into sales
Bia answers your lab's patients, reads the medical order, sends the quote from your price list and books the appointment. On average, 32% more revenue.
The numbers Bia delivers
Monthly revenue
On average +32%Confirmed appointments
Of the slots booked by Bia 87%She confirms the slot and sends a reminder first
First reply
Bia ready to answer
Who Bia serves
Pick your segment and see what Bia does there.
Labs
More tests booked, beyond insurance.
- Reads the medical order from a photo, PDF or voice note
- Builds the quote for private, insurance and discount-card patients
- Sends the preparation for each test and books the collection
Imaging clinics
Anyone booking a scan asks about times, price and preparation.
- Checks free slots and books the scan in the calendar
- Sends the preparation and reminds the patient a day before and three hours before
- Follows up with whoever asked for a quote and went quiet
Doctors and clinics
Visits booked with people looking for your specialty.
- Books the visit straight into the doctor's calendar
- Confirms the slot and sends a reminder first
- Invites the patient back for a follow-up at 30 and 90 days
Dentistry
Assessments booked for implants, orthodontics and cosmetic dentistry.
- Replies right away, 24 hours a day
- Books the assessment in the calendar and sends a reminder first
- Follows up with whoever asked the price and went quiet
Advanced aesthetics
Procedures with a full calendar, within the rules.
- Presents the prices and books the procedure in the same conversation
- Confirms the slot and sends a reminder first
- Invites the patient back for a follow-up at 30 and 90 days
Nutrology
The patient asks the price and disappears before booking.
- Replies right away, 24 hours a day
- Presents the prices and books the visit in the same conversation
- Follows up with whoever asked the price and went quiet
Multi-unit networks
Each unit has its own hours, price list and calendar.
- Answers with each unit's hours and prices
- Books the patient at the unit they choose
- Shows quotes, close rate and response time on the dashboard
- You serve patients on WhatsApp.
- More messages come in than the front desk can answer right away.
- Nobody has time to follow up with the patient who went quiet.
Your clinic without Bia and with Bia
The patient waits for an attendant to be free.
A reply in 0.1 second, 24 hours a day, every day.
The attendant types every test by hand.
Bia reads the photo or PDF, doctor's handwriting included.
Manual lookup in each insurer's price list.
The quote arrives in the same conversation.
Nobody has time to message the patient again.
Bia follows up in 15 minutes, in 1 hour and on the following days.
The front desk registers the patient at the counter.
Bia finds the record by ID number or registers from a photo of the ID.
The order is typed again when the patient arrives.
The patient arrives with the record and the quote ready in the system.
Bia runs the conversation from the first "good morning" to the booked appointment
She writes in short sentences and in your lab's tone. Everything on this list is already running in production.
Book a demo- Replies right away
When all that comes in is "good morning", she introduces herself, uses the patient's name and asks what they need.
- Reads the medical order
Photo, PDF or voice message, doctor's handwriting included. What she cannot read, she asks for again.
- Registers the patient
By ID number she finds existing records and asks who the test is for. New patients send a photo of their ID.
- Builds the quote
The price comes from your price list: private, insurance, discount cards and the monthly campaign.
- Sends the preparation
She identifies the tests in the order and sends the instructions for each, such as fasting and collection time.
- Books the appointment
She offers the open slots, respects fasting and sends a reminder one day and three hours before.
- Follows up on silence
In 15 minutes, in 1 hour and on the following days. She stops when the patient replies.
- Learns from your team
When she does not know, she asks on WhatsApp. The answer goes to the patient and is saved.
Bia follows up with patients who got a quote and went quiet
The six moments above are the default. You can edit each one, and Bia stops as soon as the patient replies.
Booked patients get a reminder one day and three hours before. Those who miss it get a message asking what happened.
At 30 and 90 days she invites the patient back. After the visit, she asks for a rating from 1 to 5.
What changes compared to a chatbot or one more attendant
Is it just another chatbot?
A menu chatbot makes the patient pick option 1, 2 or 3. Bia understands text, voice messages and the photo of the order, works out the quote and books the appointment.
Does it sound robotic?
She writes in short sentences, uses the patient's name and follows your lab's tone.
Does it work with my system?
It integrates with MAM Lab, Feegow, Google Calendar and Asaas. The quote shows up in your system and the counter does not retype it.
Is it cheaper than hiring?
The monthly fee starts at R$ 500, less than the cost of one attendant. Bia works 24 hours a day, every day, and talks to several patients at once.
Does it move revenue?
Clients earn 32% more on average with Bia. In one month, R$ 44,000 in paid visits started on WhatsApp.
What if she gets it wrong?
What she does not know, she asks the team before replying to the patient, and she keeps the answer.
atendy connected to the systems you already use
Hover over each system to see what the integration does.
Using another system? We can build the integration with it.
When Bia does not know, she asks your team
- Prices come from the system's listBia builds the quote from the registered prices.
- The team answers on WhatsAppThe answer goes to the patient and is kept for the next conversation.
- Unhappy patients go to a personThe team gets the name, the phone number and what the patient wants. In the dashboard, the conversation arrives with a summary.
- Test results stay with the teamBia points the patient to the lab's website and does not comment on reports.
Your team works on the same number, and you follow everything on your phone
- One dashboard instead of WhatsApp WebAttendants reply through atendy, each with their own login.
- Quotes and close rateHow many quotes went out, how many closed and how much WhatsApp brought in this month.
- Response time and queueTime to first reply, wait for an attendant and conversations handled per person.
- Counter with the record readyThe patient arrives registered and quoted. The front desk checks, charges and sends them in.
- Daily summary at 6 pmMonday to Saturday, the owner gets the day's summary on WhatsApp.
From R$ 500 per month
The AI, the integrations and your team's users are included in the monthly fee. In the demo you watch Bia answer a real order.
Book a demoBia is answering in 7 days
On your side, the work is filling in a form and creating a user for atendy in your system.
Units, opening hours, price list, insurers and test preparation.
The atendy team reviews how your front desk works today.
Bia's tone, what she handles alone and when she hands over to the team.
Connection to MAM Lab, Feegow, Google Calendar or Asaas.
Your team chats with Bia before she talks to the first patient.
You connect WhatsApp on the number you already use, via QR code or Meta's official API.
The atendy team follows the real conversations and corrects the answers.
What people usually ask
Is Bia a chatbot?
She is a virtual attendant with artificial intelligence that works on the WhatsApp of your lab or clinic. She understands text, voice messages, photos and PDFs of the medical order and answers in sentences, with no option menu.
Does it work as a virtual receptionist for clinics and practices?
It does. Bia answers the patient, books the slot in the calendar and confirms the appointment on WhatsApp, 24 hours a day.
Is atendy also a CRM for labs and clinics?
atendy has a service dashboard where your team answers on the same number as Bia. You follow conversations and quotes on your phone.
What if I use another system?
The integrations available today are WhatsApp, MAM Lab, Feegow, Google Calendar and Asaas. If you use another system, we can build the integration with it. Tell us which one in the demo.
Do I need a new number?
Bia works on the number you already use. You connect by scanning a QR code or through Meta's official API.
Can my number get blocked?
It can, and no tool removes that risk. atendy limits what each number sends, spaces out messages and only follows up between 7 am and 10 pm.
We work walk-in only, no appointments. Does it fit?
It does. Bia registers the patient and sends the quote with the preparation. They arrive at the counter with the record ready and nobody retypes the order.
Do WhatsApp calls keep working?
They do, on the same number. Bia answers text, voice messages, photos and PDFs. Calls stay with your team.
Does Bia get everything right from day one?
At first she needs tuning. In the first two weeks the atendy team follows the conversations and corrects the answers.
What hours does Bia work?
24 hours a day, every day, Sundays included.
What about data protection?
Your lab's data is kept separate from other customers' data. When a patient asks to be deleted, an administrator anonymizes their record from the contact page.
Watch Bia at work before you sign
Message the atendy team on WhatsApp and tell us how many units you have. We will show you Bia working on a real order.
Book a demo